Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Customer Success Manager
Location: Sao Paulo, Brazil | Hybrid
Get To Know The Team:
Does joining a team of trusted advisors who put the customer at the center of everything they do interest you? The SS&C Intralinks Customer Success Team ensures our customers launch successfully, adopt into their organization, and achieve the results and value they want. This team is comprised of subject matter experts who are all motivated by helping our customers achieve success with Intralinks.
Why You Will Love It Here!
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
Set up, onboard and train new clients across all Intralinks products and services.
Act as subject matter expert driving best practices and the main POC for all client needs.
Engage with customers on a regular basis to ensure broad adoption and satisfaction.
Analyze and provide intelligence to customers allowing maximum leverage of Intralinks solutions.
Identify and implement strategies to improve customer satisfaction and retention.
Continuously learn about the ever-changing industry.
What You Will Bring:
Bachelor's degree or equivalent work experience.
Bilingual Portuguese and English
2-3 years of related experience in a Customer Relationship Management role or Financial Services industry.
Experience implementing and supporting SaaS solutions.
Able to work standard business hours with flexibility off-hours and ongoing mobile phone (email) monitoring.
Detail-oriented, results-driven.
Exceptional in business, excel and other technology tools.
Strong communication and organizational skills; manage multiple projects and deadlines.
Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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