API & AI Automation Developer Job Listing at JDA TSG in United States of America (Job ID 12976175)

Description

JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

API & AI Automation Developer

Location: United States (Remote or Hybrid NYC HQ)

Salary Range - $135,000 - $150,000

Employment Type: Full-Time

Reports To: Director of Technology Services

Role Summary

The API & AI Automation Developer is responsible for the reliability, scalability, and continuous evolution of the company's integration and automation ecosystem. This role blends core API development fundamentals with applied AI and workflow automation to ensure business systems operate efficiently, intelligently, and without disruption.

This position owns the end-to-end lifecycle of integrations and automations—monitoring performance, diagnosing and correcting failures, scaling operational capacity, and proactively modernizing workflows through AI-driven solutions. The role operates as a technical partner to the CTO and cross-functional stakeholders, translating business needs into durable, well-architected solutions that reduce manual work and accelerate execution.

Key Responsibilities

• Integration Ownership & Maintenance
• Own and maintain all existing API integrations across the company's suite of applications and vendors.
• Ensure integrations remain stable, secure, and compatible as vendors, schemas, and business processes evolve.
• Maintain clear documentation, versioning practices, credential management standards, and dependency awareness.
• Partner with business owners to confirm integration requirements, SLAs, and data-handling expectations.
• Monitoring, Diagnostics & Issue Resolution
• Monitor integration health, performance, throughput, and error rates across production and non-production environments.
• Diagnose and correct failures such as authentication errors (OAuth/token issues), payload/schema mismatches, rate-limits, and vendor outages.
• Implement and maintain alerting, structured logging, dead-letter patterns, idempotency, and retry/backoff strategies to reduce incidents.
• Serve as the primary escalation point for integration-related incidents; lead root-cause analysis and post-incident improvements.
• Create runbooks and operational playbooks to support consistent triage and resolution.

Operational Scalability & Performance

• Maintain integration capacity and operational service levels as demand and transaction volume increase.
• Tune workflows and API calls to improve latency, reduce unnecessary calls, and manage concurrency and queueing effectively.
• Proactively identify bottlenecks, scaling constraints, and reliability risks before they impact end users.
• Establish key metrics and dashboards (e.g., success rate, median latency, error taxonomy, throughput, backlog) to measure performance over time.
• AI & Automation Development
• Proactively develop AI and automation solutions to improve employee productivity across IT, Operations, HR, Finance, and Sales workflows.
• Design, build, and deploy intelligent workflow components using LLMs and AI tools for tasks such as classification, extraction, summarization, routing, enrichment, and decision support.
• Develop AI-driven agents and orchestrations that connect systems, validate business rules, and reduce repetitive manual steps.
• Balance speed and innovation with guardrails—ensuring security, privacy, auditability, and quality are maintained in AI-enabled workflows.
• Integration Optimization & Modernization
• Evaluate existing integrations for efficiency opportunities, resilience improvements, and AI conversion/expansion potential.
• Refactor legacy workflows to improve maintainability, observability, and performance; reduce brittle logic and duplicated patterns.
• Introduce reusable components, standardized templates, and governance for shared automations.
• Recommend platform and architecture improvements (e.g., event-driven patterns, queueing, caching, secure secrets management) as appropriate to the business.
• Support vendor evaluations, proofs-of-concept, and technical due diligence for new integration and automation tooling.

Collaboration & Communication

• Partner with stakeholders to clarify requirements, map processes, and define success metrics for automation projects.
• Communicate clearly during incidents and changes; provide status updates, tradeoffs, and timelines.
• Maintain organized documentation and change logs within company collaboration tools (e.g., Teams/SharePoint) to reduce tribal knowledge.

Tools and Platforms

• Workflow Automation: n8n (required), Make.com (required)
• AI & Low-Code: Microsoft Copilot Studio (required); LLM/agent tooling (e.g., OpenAI/Azure OpenAI or equivalent); Microsoft Power Automate (preferred)
• APIs & Integration: RESTful APIs, webhooks, JSON, OAuth2, API keys, pagination, rate-limits, error handling patterns
• Observability: logging, alerting, dashboards; familiarity with monitoring/error tracking tools
• Collaboration: Microsoft 365 (Outlook, Teams, SharePoint); documentation standards and runbooks

Required Qualifications

• 3+ years of experience in API development, systems integration, automation engineering, or a closely related role.
• Demonstrated ability to build and maintain production integrations with strong reliability and troubleshooting discipline.
• Hands-on experience with n8n and Make.com building multi-step automations with branching, retries, and error handling.
• Strong understanding of REST APIs, webhooks, and authentication methods (OAuth2, tokens, API keys).
• Working proficiency in at least one scripting language (Python, JavaScript/TypeScript, or similar) for API interaction and automation logic.
• Experience implementing AI/LLM capabilities inside operational workflows (not just experimentation).
• Strong written and verbal communication skills; ability to work across technical and non-technical teams.
• High attention to detail, follow-through, and comfort operating in a fast-paced environment with shifting priorities.

Preferred Qualifications

• Experience with Azure services (e.g., Azure Functions, Logic Apps, Key Vault) and/or AWS/GCP equivalents.
• Experience integrating SaaS platforms commonly used in mid-market/enterprise environments (e.g., Salesforce, HubSpot, Microsoft 365, ticketing/ITSM, HRIS, finance tools).
• Familiarity with event-driven architectures, message queues, and integration patterns (pub/sub, async workflows).
• Security-minded engineering habits: least privilege, secrets management, audit trails, and data governance.
• Experience designing operational metrics and SLAs/SLOs for integration performance.

Success Profile

Success in this role requires ownership, technical judgment, and a proactive mindset. The ideal candidate anticipates integration risks, prevents failures before they occur, and continuously improves how systems work together. They bring structure and standards to the automation layer without overengineering—balancing reliability with rapid value delivery. Within the first 90 days, they will measurably reduce integration friction, improve observability, and deliver at least one AI-enabled automation that meaningfully increases employee efficiency.

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. 

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

 

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