Description
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise, and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent are a cultural fit and can make an immediate impact. We've built a reputation for delivering exceptional focus, flexibility, and confidence with every client we serve.
We have immediate opportunities for experienced professionals who can guide enterprise customers through responsible, secure, and value driven adoption of Microsoft 365 Copilot. This role focuses on helping organizations understand Copilot's technical foundations, design governance models, strengthen data security and compliance posture, and build scalable adoption strategies across Microsoft 365 services.
In this senior, customer-facing role, you will act as a trusted advisor to IT, security, and business leaders working across architecture, governance, and organizational readiness to ensure that Copilot drives meaningful productivity gains while maintaining security, regulatory alignment, and responsible AI usage.
Salary Range: $95,000 – $110,000K based on experience
Location: Remote
Primary Work Includes:
- Guide enterprise customers through Copilot technical fundamentals, including architecture, grounding, data access patterns, and alignment with core Microsoft 365 workloads
- Lead workshops and strategy sessions on Copilot governance, defining policies, role-based access, guardrails, and safe deployment models for various user groups
- Advise legal, compliance, and security stakeholders on data security, privacy, eDiscovery implications, data residency, and regulatory impacts of Copilot adoption
- Assess customer data estate readiness, including permissions hygiene, sensitivity labeling, DLP posture, Conditional Access, and identity/access alignment
- Provide advisory on Copilot extensibility options including plugins, connectors, and Power Platform integration and when to extend vs. leverage native capabilities
- Support organizational enablement by running Copilot adoption workshops, defining business use cases, and building communication and change management plans
- Help customers establish operational measurement models, including usage insights, value tracking, user feedback cycles, and ongoing optimization strategies
- Advocate for responsible AI practices across the Copilot lifecycle, ensuring transparency, safety, oversight, and alignment with Microsoft-recommended AI principles
The Experience You'll Need to Excel in the Role:
- Copilot & Microsoft 365: Foundational understanding of Microsoft 365 Copilot, supported apps (Word, Excel, Outlook, Teams, SharePoint, Loop), Graph integration patterns, and data grounding concepts
- Governance & Security: Permissions hygiene, sensitivity labels, DLP, Conditional Access, authentication/authorization patterns, least-privilege access, and end-to-end governance modeling
- Compliance & Risk: Working knowledge of Purview (compliance, eDiscovery, audit), data residency considerations, data lifecycle protections, and regulatory implications of AI-driven productivity
- Extensibility: Awareness of Copilot extensibility options—plugins, connectors, Power Platform integration—and high-level architecture for extending Copilot to line-of-business systems
- Architecture & Readiness: Identity and access readiness, Microsoft 365 tenant controls, real-world understanding of how Copilot interacts with organizational data and security boundaries
- Adoption & Change Management: Experience running stakeholder workshops, defining adoption roadmaps, building communications, mapping personas, and developing success measurement frameworks
The Experience You'll Need to Excel in the Role:
- 10+ years of IT experience
- 7+ years working in Microsoft 365, Azure architecture, security, or workplace modernization
- Experience engaging CIO, CISO, compliance, and business leaders in strategic discussions
- Ability to translate complex AI, architecture, and security concepts into clear, approachable language for non-technical audiences
- Strong customer-facing skills with comfort leading workshops, strategy reviews, and executive-level briefings
About JDA TSG:
Since 2011, our mission has remained the same, to partner with clients and help solve the toughest problems facing their businesses. We've been successful by applying a dynamic, future ready approach to business process improvement, outsourced managed services, and maximizing the strategic value of technologies and talent solutions.
Our core values guide everything we do. We've believed from day one that if we hire smart, passionate people and empower them with meaningful, challenging roles, we'll thrive as an organization and our clients will thrive with us.
Benefits & Perks:
- Healthcare – Comprehensive coverage for you and your family
- Employee Assistance Program – Counseling and coaching support
- 401(k) with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance – Protect your loved ones
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity, marital status, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Applicants must be eligible to work in the United States.
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