Description
Job Title: Customer Engineer (CE) - Microsoft Teams Specialist
Company Profile: JDA TSG is a premier outsourcing firm delivering top-tier program management solutions in finance, accounting, IT services, and Microsoft technologies. Our mission is to empower businesses across the U.S. with innovative and efficient service models. At JDA TSG, we equip Global Iconic brands with top-tier specialized talent, business process expertise, and innovations which drive their organizations in exciting new directions. We have established a reputation for exceptional focus, flexibility, and confidence with every client we serve.
Job Overview:
We are seeking a Microsoft Teams expert to join our team as a Customer Engineer (CE). This newly created role involves working with some of the largest, most sophisticated companies in the world, primarily Fortune 1000, to ensure customer satisfaction, deployment, adoption, and support of Microsoft Teams initiatives. The CE will work remotely, primarily via Microsoft Teams, with occasional travel as required.
Travel: CE's are home based and typically deliver services via Microsoft Teams. Some travel may be required.
Salary Range: $95,000 - $110,000 based on experience
Primary Responsibilities:
- Client Engagement:
- Act as the primary technical contact for corporate customers, providing visibility, advanced technical support, and problem resolution.
- Deliver exceptional customer service in politically charged environments, maintaining a professional demeanor.
Technical Expertise:
- Conduct standard product workshops, in-depth product reviews, whiteboard sessions, health checks, and assessments.
- Perform post-operational reviews of product implementations, upgrade/migration assessments, and systems performance reviews.
- Provide guidance, education, and adherence to best practices and risk mitigation strategies.
- Content Delivery:
- Lead presentations, training sessions, and workshops to educate customers on Microsoft Teams functionalities and best practices.
- Assist customers in building, deploying, operating, and optimizing complex enterprise environments.
The Experience you need to thrive in the role:
- 5+ years hands-on technical experience in Modern Workplace solutions deploying, administrating, and/or supporting any of the following: Microsoft Teams, Skype for Business Online, Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related.
- Strong preference – Experience with Teams App
- Enterprise support for Microsoft Teams, including implementation, administration, and troubleshooting, including presentations, training and workshops
- Hands on working with SFB 2015/2019 Server, Microsoft Teams Exchange Online or On-premises in a support or consulting role
- In-depth knowledge of supporting and complementary technologies, such as AD Azure, Active Directory Connect and PowerShell
- Knowledge of Networking, TCP, options, related tools like Wireshark or Fiddler is a+
- Working independently in a fast-paced environment
- Providing extraordinary customer service in politically charged environments
- Advanced Microsoft certifications preferred
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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