Description
Title: Senior Program Manager
Salary: $125,000 per year
Location: Remote (US)
Employment Type: Full-Time
At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we've established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.
Position Summary
We have an immediate opportunity for a Senior Program Manager responsible for translating corporate strategy into operational excellence across multiple programs and locations. This M3-level leader drives large-scale transformation, influences enterprise-level decision-making, and ensures that operations not only deliver on KPIs but also enable sustainable growth. The Senior Manager provides visionary leadership, develops managers, and forges strong cross-functional partnerships to position JDA TSG as a trusted strategic partner for clients.
Key Responsibilities
Strategic Leadership & Business Impact
- Own operational strategy and execution to meet client and corporate objectives to drive program.
- Shape long-term business plans, including budgeting, forecasting, and workforce strategy.
- Influence enterprise decisions on technology investments, organizational design, and resource allocation.
Operational Excellence & Transformation
- Oversee performance of program (~230 employees), ensuring service-level agreements, quality metrics, and financial targets are consistently achieved or exceeded.
- Lead large-scale process improvements and change management initiatives to improve efficiency, scalability, and client satisfaction.
- Anticipate market and client trends, proactively aligning operational capabilities with future needs.
- Executive-Level Client & Stakeholder Engagement
- Serve as a senior point of contact for client, building trusted partnership and representing JDA TSG at the executive level.
- Lead high-stakes client reviews and escalations, demonstrating strategic insight and solutions-oriented thinking.
- Partner closely with HR, Recruiting, IT to ensure cross-functional alignment on program goals.
Leadership & Talent Development
- Lead, coach, and develop M2-level managers, cultivating a pipeline of high-performing operational leaders.
- Foster a culture of accountability, inclusion, and continuous improvement across team
- Champion employee engagement, retention, and professional development initiatives that strengthen organizational culture.
Qualifications
Experience:
- 8-10+ years in operations, program management, or business process outsourcing, with 5+ years in multi-level people leadership. Experience leading 100+ employees across multiple remote locations.
Skills:
- Exceptional strategic planning and operational execution abilities.
- Proven record of driving process improvements and large-scale transformations.
- Executive presence with outstanding communication and presentation skills.
- Strong financial acumen and data-driven decision-making.
- Adept at influencing senior leaders and clients in complex environments.
Education:
- Bachelor's degree in Business, Operations, or related field required; Master's or MBA strongly preferred.
Preferred:
- Experience scaling operations in high-growth or rapidly evolving markets.
Performance Expectations
- Deliver consistent operational performance across program.
- Influence corporate strategy through data-driven insights and innovative solutions.
- Build and sustain high-trust relationships with executive stakeholders and clients.
- Demonstrate measurable impact on revenue growth, efficiency, and employee engagement.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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