Description
At JDA TSG, we empower many of the world's leading brands by providing top-tier specialized talent, business process expertise, and innovative solutions that propel their organizations in dynamic new directions. Our reputation is built on delivering exceptional focus, adaptability, and confidence with every client we serve.
We have an immediate opportunity for a Technology Support Analyst to join our company, working directly with the Director of Technology. This is a hybrid full-time, salaried position requiring three days in-office per week in NYC location, with a comprehensive benefits package.
The ideal candidate possesses a strong aptitude for self-learning and mastering various cloud solutions. You should be enthusiastic about working with a diverse range of cloud technologies. This role is broad in scope and requires a high degree of curiosity to deeply explore and solve business challenges through AI implementation (Agents), automation, reporting, or innovative solutions yet to be developed. If you are a tech-savvy, analytical individual who thrives on detailed problem-solving while contributing to strategic decision-making, we encourage you to connect with us.
Location: Greater New York City Area (Hybrid, 3 Days Onsite in NYC)
Salary Range - $90,000 - $110,000 plus benefits
Primary Responsibilities Include:
- A Technology Support Analyst ‘s time is dedicated to building our internal business solutions both at strategic and tactical levels. You will be responsible for creation, administration, deployment and adoption of internal JDA TSG technology initiatives.
- Work directly with the Director of Technology in driving and owning both tactical and strategic projects and activities
- Co-administer all primary business cloud solutions for (Azure AD, O365, SharePoint) and secondary cloud solutions where needed
- Manage hardware, software, and licensing, including imaging, deployment, updates, troubleshooting, and license tracking for Windows and macOS devices
- Enhance and administer ticketing and asset management system which prioritizes and tracks requests to resolution.
- Own and resolve new hire and ongoing software technical support (tactical).
- Evaluate and recommend new technology solutions with cost/benefit analysis.
- Develop and produce short instructional videos for internal users, including scripting, editing, voice-over, and publishing.
- Effectively trains users on complex topics with clarity and patience, ensuring a smooth and engaging learning experience for all skill levels.
Must Have:
- Proficiency in Microsoft 365 (M365) Admin Center, Entra AD.
- Deep passion for technology with a commitment to continuous learning and professional growth.
- Quickly adapt and master emerging technologies (AI) with minimal prior experience, demonstrating a proactive and innovative approach to learning.
- Proven reliability and integrity in managing and administering critical systems, ensuring security, compliance, and operational continuity.
- Proactive thinker who excels in prioritizing a range of initiatives with strong organizational skills
- Strong troubleshooting skills, including logical reasoning and problem-solving, to diagnose and resolve technical issues efficiently.
Technical Requirements
- Entra AD Skills, User Management, Policies, Microsoft Cloud PC
- Microsoft O365 Administration experience
- Ai Tools proficiency (MS CoPilot \ ChatGPT)
- Hardware and Software experience
- Video producing and editing
- Helpdesk ticketing software
Nice to Have:
- Azure Certification – Az-900 or above
- Power Platform Experience
- Microsoft SharePoint Admininistration
- Microsoft Power Automation experience
- macOS and iOS platforms
What This Role is Not:
- This is not a Network Administrator, or a robotic IT Technical role.
- You do not need to know how to code, however, with regards to automation you should have experience with automation platforms such as Power Automate, Make.com, Zapier, or similar tools.
- While this is not a Hardware Engineering role, the ideal candidate should have the expertise to advise on and troubleshoot hardware and peripheral issues at the user level. Additionally, this role will engage with a variety of technologies to support and enhance the overall IT environment.
- This role does not require a Database Administrator or Analyst, but strong skills in query creation, data analysis, and report generation are essential.
About JDA TSG:
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform us of everything that we do. We knew from day one that if we hired smart, passionate people and provided them with meaningful yet challenging roles, we would thrive as an organization.
Benefits and Perks:
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
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