Description
Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
Manages all clinical operations under the direction of the Director. Manages clinical responsibilities of the office, including directing the work of clinical supervisors of Primary Care. Oversees operations of patient care programs and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments as it pertains to day to day clinic operations. Serves as a personal contact for physicians, staff and outside departments in order to address problems, issues or concerns that require attention. Assists in management of clinical unit operations. Reports to the Senior Director of Clinical Operations. Manages all clinical operations and clinic responsibilities of the clinic, including directing the work of clinic supervisors. Supervises operations of patient care programs, supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Other duties as assigned.
Essential Duties:
- Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
- Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
- Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
- Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
- Oversees activities of quality assurance programs for patient care provided by unit.
- Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
- Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
- Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested.
- Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
- Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
- Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req Bachelor's degree in a Related field
- Bachelor's Degree Preferred: Combined experience/education as substitute for minimum education.
- Req 3-5 years Experience in managing Ambulatory clinical operations in a healthcare setting
- Req 2 years Experience in ambulatory setting
- Req Excellent people management skills.
- Req Ability to motivate and challenge staff.
- Req High frustration and ambiguity tolerance.
- Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
- Req Ability to bridge the gap between administrative demands and clinical needs.
- Req High skill and experience in process improvement.
- Req Familiarity with Word processing, Microsoft office software and departmental applications.
- Req Excellent analytical, problem-solving, planning and evaluation skills.
- Req Good decision making skills.
- Req Organization/time management skills.
Preferred Qualifications:
- Pref Experience managing a multi-specialty clinic
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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