Description
The Student Health Insurance Coordinator assists prospective and current undergraduate and graduate students and parents with Student Health insurance programs, fees and services. They communicate the various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their parents via telephone, email, and online platforms. They handle student health insurance matters and provide financial comparisons to assist the student/parent in decision-making. They perform intakes of student problems and refers student to appropriate university student service offices for additional assistance, as needed. Liaises with other offices and university departments on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientations, marketing, and health promotion events.
Essential Duties:
- Counsels prospective and current undergraduate and graduate students and parents on Student Health Insurance plans and mandatory service fees.
- Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.
- Handles student health insurance matters related to coverage, student status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations.
- Evaluates and processes waiver requests by confirming eligibility and benefits to confirm university compliance.
- Processes optional enrollments in a timely manner.
- Evaluates student problems and refers students to appropriate student services office for additional counseling, as needed.
- Liaises with other offices on behalf of students to facilitate problem resolution.
- Represents student health insurance plan, fees and services at orientations, marketing, and health promotion events.
- Assist Supervisor as needed with special projects and other duties assigned
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req 2 years; Combined education/experience as substitute for minimum experience Hospital experience or in a related field.
- Req Must be comfortable with computers and medical terminology.
- Req Customer/student service experience
- Req Demonstrated excellent interpersonal, oral, written and listening skills.
- Req Experience in high-pressure and multi-tasking environment.
- Req Flexible schedule and understanding of highly seasonal environment is essential.
Preferred Qualifications:
- Pref Bachelor's degree Business Administration, Business, or Financials field.
- Pref Demonstrated excellent interpersonal, oral, written and listening skills.
- Pref Knowledge of HIPAA compliance and various health insurance types
- Pref Ability to quickly learn and adapt to software platforms including EHRs and CRMs.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $19.00 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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