12823 - VMS Production Support Analyst Job Listing at Kelly Services in MI (Job ID 12823)

Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our VMS Production Support Analyst is accountable for: 

• Acting as a liaison between Kelly Operations and VMS Technology Vendors 
• Documenting changes made via Case Requests 
• Utilizing technical skills, training and business experience in a specific technology to maintain and support the Kelly VMS Supported systems. 
• Managing cases via queue in Kelly Incident Management Tool (Helix). 
• Assessing cases and assigning to peers based on VMS Technologies
• Utilizing Team Reference Documentation for VMS and Program Specific Requirements (OneNote, Teams Shared Files, etc.) 
• Monitoring and Managing Admin Level Required VMS change requests (New, Modification, Break-Fix, and Enhancement changes) to meet business and customer needs 
• Performing daily, weekly, monthly or other scheduled events or tasks under little direction related to the support of Kelly VMS Technology Applications. 
• Managing the configurations put in place at time of implementations/Go Live of Program in Production. 

Essential Skills, Knowledge, and Experience: 

• Experience with VMS Technologies such as Beeline, IQN, VNDLY and (SAP Fieldglass a plus) 
• Strong Excel skills due to imports required for VMS Tools 
• Strong communication skills and ability to work independently and with team members when required.

Total compensation package and benefits applicable to the position, understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of Benefits for full-time employees at: https://rs.benefitsatkelly.com/. 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.