Account Specialist, Small Business Banking Job Listing at Kelly Services in Markham, ON (Job ID CA3605919_BH9981771)

Description

Account Specialist, Small Business Banking
Work Arrangement: (Hybrid – 4 days in office starting November)
Schedule: Rotational shifts: 8:30am–5:00pm, 10:00am–6:30pm, or 11:30am–8:00pm (Overtime or weekends as needed; 3 days initial virtual training)



Join a Thriving Team as an Account Specialist, Small Business Banking!
Do you have a background in customer service and thrive working in a large organization? We're building a new team and looking for ambitious, service-focused candidates ready to support small business clients and support compliance initiatives in a leading financial environment.

What You'll Do

• Contact small business customers by phone to update missing or required information
• Conduct account reviews, documentation checks, and ensure data accuracy according to policy
• Deliver a legendary customer experience in every interaction, addressing inquiries and following up as needed
• Navigate multiple screens and software systems during live customer calls
• Adhere to all compliance procedures and document all actions and conversations
• Collaborate with colleagues and management to support team success

What You'll Bring

• 1+ years of relevant work experience or post-secondary education
• Previous customer service or contact centre experience required
• Fluency in English (written and verbal); other languages such as Mandarin, Punjabi, Hindi, Cantonese, or French are a strong asset
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• Comfortable working with phone-based customer interactions
• Strong organizational skills and the ability to work effectively in a fast-paced, sometimes ambiguous environment
• Experience in banking or a large organization is highly desirable

Why Apply?

• Be part of a dynamic, newly built team within a large organization
• Gain valuable exposure to small business banking and compliance activities
• Hybrid work model with a blend of in-office and remote flexibility

Ready to help business clients and build your career in banking? Apply today!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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