Associate Customer Service Representative Job Listing at Kelly Services in Auburn Hills, MI (Job ID US3619818_BH10009934)

Description

Customer Service Rep:

Position Type: Hybrid (3 days in office, 2 days remote; subject to company changes)

Overview:
Join our team as a Customer Service Specialist and become a key resource in supporting our order management process. This role is ideal for someone with hands-on SAP experience, exceptional organization skills, and a track record of providing outstanding customer service beyond call center or retail positions.

Qualifications:

• High School Diploma required; College degree preferred.
• 6 months–1 year of SAP-R3 or equivalent experience (e.g., order entry, creating deliverables, invoicing).
• Prior order entry experience and customer service experience.
• Intermediate to advanced proficiency in Microsoft Excel (also PowerPoint, Word).
• Experience with Salesforce.com and SharePoint is a plus.
• Previous knowledge of the Sales to Cash (STC) process.
• Demonstrated flexibility and adaptability in a fast-paced, team environment.
• Ability to manage multiple tasks/projects; strong project management and change management skills.
• Excellent phone communication and interpersonal skills; adept at collaboration with cross-functional groups (Manufacturing, Supply Chain, Product Management, etc.).
• Strong organizational skills and attention to detail; ability to support Business Unit strategic objectives and tactics.
• Self-starter with ability to identify areas for improvement and implement change.

Responsibilities:

• Respond to customer inquiries, ensuring prompt, courteous resolution of issues requiring product knowledge.
• Monitor resolution process and ensure coordination with other departments to follow through on customer requests.
• Proactively reach out to customers to identify and address needs.
• Utilize various tracking systems and tools for order management and fulfillment.
• Resolve disputes, issue credit/debit memos, and process samples/rebates.
• Monitor sales orders through the entire fulfillment process.
• Apply multitasking and project management abilities to translate business needs into actionable plans.
• Demonstrate continual improvement and dynamic adjustment to new conditions and personnel.
• Ensure accurate documentation, follow-up, and inventory management.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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