Description
Kelly® Science, Engineering, Technology & Telecomm seeking Associate Technician Desktop for contract position at Pharmaceutical client in Puerto Rico North area.
Purpose
Monitor dispatch queues and resolve tickets that have known resolutions. Troubleshoot and remediate issue arising from user base
Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Constantly monitor individual queue to resolve routine desktop issues and requests. Escalate issues to supervisor as appropriate. Obtain and maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update remedy and other data repositories as appropriate in a timely manner. Achieve target ticket volumes and ticket resolution levels. Responsible for executing computer replacements based on equipment end of life
Requirements
Education - Bachelor's degree in information technology, Computer Science, Electronics, or a related field.
Technical Proficiency:
a) Operating Systems - Proficiency with various versions of Windows (e.g., Windows 10, 11).
b) Hardware - Experience in assembling, disassembling, and diagnosing issues with PC components (e.g., CPUs, RAM, hard drives, GPUs). Knowledge of hardware peripherals like printers, scanners, and monitors. Setting up and troubleshooting peripherals, including drivers and connectivity issues.
c) Software - Proficiency in installing and configuring common desktop applications (e.g., Microsoft Office, Adobe, Google Chrome). Experience with antivirus software and system utilities. Ability to diagnose and resolve software conflicts and performance issues.
Communication Skills - Excellent verbal and written communication skills in both English and Spanish languages.
Customer Service - Patience and empathy when assisting users to resolve their issues
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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