Automotive Chat Support Job Listing at Kelly Services in Smyrna, TN (Job ID US3635568_BH10053399)

Description

 

Automotive Chat/Support Agent Long Term Contract with benefits!!
Onsite: Smyrna, TN - NO REMOTE

 

Job Description

The Chat/Support Agent provides support to dealership personnel, Technical Support Specialists, WCC/PCC agents, leadership within Nissan and Infiniti TECH LINE, and other NNA departments. You will respond to chat requests, provide follow-up support, create reports, assist with event planning, and perform other duties as assigned. This role is part of a large service center team — teamwork and collaboration are key!

Responsibilities

• Chat Support:

  • Monitor and respond to chat requests from dealership personnel
  • Provide general support and follow up via chat
  • Collaborate with fellow chat agents and department specialists

• Technical Research & Resources:

  • Navigate and research resources: Service Manuals, Owner's Manuals, TECH LINE, VCAT, PCC, WCC, DPIC, NESNA cases, ASIST database, APRM FRM, EPC, and publications
  • Initiate Tech Link sessions for remote assistance

• Report Creation & Analysis:

  • Create PowerPoint & Excel documents for management
  • Build and monitor Salesforce reports and dashboards
  • Analyze data for process improvement opportunities

• Administrative Support:

  • Monitor inboxes and handle parts collection requests
  • Review duplicate cases and DTS inspection results
  • Manage files, create meeting materials, and schedule for training/events
  • Schedule PEEK program recruitment calls, follow-ups, and document gathering

• Event Coordination:

  • Coordinate live ZOOM events: manage schedules, breakout rooms, introduce presenters, facilitate feedback sessions, and promote engagement

• Special Projects & Knowledge Sharing:

  • Create Tech Alerts to inform technicians and managers
  • Collaborate with leadership and departments for improved support
  • Attend meetings, provide updates, and gather feedback for continual improvement

Minimum Qualifications

• Skills & Abilities:

  • Strong interpersonal and communication skills
  • Typing speed: 40+ WPM
  • Ability to prioritize and manage multiple time-sensitive tasks
  • Comfortable working with various resource materials and applications

• Experience:

  • 2+ years in a professional environment
  • Previous automotive service/parts or NNA/Infiniti experience preferred

• Education:

  • High school diploma required; AA degree or equivalent coursework is preferred

• Computer Skills:

  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Willingness to learn new software: CONSULT, OpenScape, Simplified SMS, EPC, NNAnet, VCAT, HOST, ASIST, Bomgar
  • Previous Salesforce.com experience is a plus

• Travel:

  • No travel required

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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