Call Center Agent (DCS Specialist) Job Listing at Kelly Services in Phoenix, AZ (Job ID 10117841)

Description

Ready, set, go!

Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Call Center Agent (DCS Intake Specialist) supporting Arizona's critical work in child welfare protection and services.

? Why you should apply to be a Call Center Agent (DCS Intake Specialist):
? Location: 3003 N Central Ave, Phoenix, AZ 85012
? Pay Rate: $29.70/hour
? Shift Options:

• Thursday to Monday: 12:30 PM–9:00 PM, 12:45 PM–9:15 PM, 1:00 PM–9:30 PM
• Tuesday to Saturday: 1:00 PM–9:30 PM
  ? Employment Type: 3-month contract
  ? Work Setup: Onsite, call center

?? What's a typical day as a Call Center Agent (DCS Intake Specialist)? You will:

• Screen calls and written concerns of alleged child abuse and neglect.
• Conduct comprehensive phone interviews and gather/research critical information.
• Determine if concerns meet criteria for investigation; write clear, qualitative narratives.
• Enter detailed information accurately into DCS systems.
• Respond to the public with professionalism, empathy, and non-judgment.
• Complete and finalize all tasks within scheduled shifts, breaks, and lunch times.
• Manage cross-reporting to law enforcement and appropriate agencies where required.
• Handle confidential and time-sensitive information in a high-stress, busy environment.
• Participate in additional hours as needed, including weekends and holidays.

? This job might be an outstanding fit if you have:

• Bachelor's or Master's degree from an accredited college or university.
• At least one year of social service or behavioral health experience.
• Knowledge of child protection laws, child development, and community resources.
• Experience in crisis call centers, social work, counseling, or related fields.
• Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Teams) and call center applications.
• Excellent active listening, communication, and time-sensitive decision-making skills.
• Ability to type at least 45 words per minute, perform critical thinking, and remain professional under stress.
• Strong narrative-writing and documentation skills, with high attention to detail and accuracy.

Physical & Work Requirements:

• Ability to work onsite in a busy, emotionally demanding call center environment.
• Comfortable handling sensitive cases with empathy and objectivity.

? Why you'll love working with us:

• Weekly pay and direct deposit.
• Meaningful work supporting vulnerable children and families.
• Access to a respected government employer and opportunities for future placements.

What happens next:
Once you apply, a Kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. Even if this role isn't the right fit, joining Kelly's talent network keeps you connected to future roles that match your skills.
Helping you discover what's next in your career is what we're all about—so let's get to work. Apply to be a Call Center Agent (DCS Intake Specialist) today!

#CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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