Contact Center Customer Service Inbound/Outbound Job Listing at Kelly Services in Clayton, MO (Job ID US3624885_BH10031693)

Description

Job Title:
Contact Center Customer Service Inbound/Outbound II (Customer Service Rep II)
Job Status:
Full-Time | 3 Positions Available
Location:
Hybrid -Clayton, MO 63105 (ONSITE AND REMOTE)
Pay Rate:
$20 per hour
  About the Role The Customer Service Operations Associate (CSOA) - Filing Manager is a key member of the Account Services Department within CT's Business Licensing Team. As a CSOA, you will play an essential role in preparing, filing, and managing applications and renewals for a diverse portfolio of clients across multiple industries. Essential Duties & Responsibilities

• Prepare and file standard, advanced, and specialized applications and renewals
• Submit approximately 50–100 applications per week (volume varies by filing complexity)
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of filing orders and resolve barriers to licensure
• Document and relay any changes in filing processes to onboarding/research teams for internal database updates
• Operate efficiently within a collaborative, team-oriented environment

Qualifications Requirements:

• Minimum Bachelor's degree, or equivalent work experience
• 1–2 years of experience in data entry and/or licensing preferred
• Exceptional interpersonal skills to effectively communicate with government agencies and colleagues
• Tact and discretion in managing sensitive information
• Ability and motivation to thrive in a fast-paced environment
• Strong proficiency with personal computers in a Windows-based environment, including advanced use of Microsoft Office Suite and Adobe PDF

Preferences:

• Experience with filing processes and regulatory submissions
• Previous contact center or customer service experience

Schedule

• Standard Hours: 8:00 AM – 5:00 PM, Monday through Friday

If you are detail-oriented, collaborative, and thrive in accomplishing tasks for diverse clients, we want to meet you!
Apply today and join a respected team dedicated to excellence in customer service and operations.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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