Customer Care Specialist Job Listing at Kelly Services in Bridgewater, NJ (Job ID 10094419)

Description

Are you ready to be the front line of exceptional customer service for a leading organization in Bridgewater, NJ? This is a dynamic opportunity for someone with a positive, flexible, and outgoing personality who thrives in fast-paced, service-critical environments. As a Customer Care Specialist, you'll engage frequently with internal teams and external clients, creating positive experiences that make a true impact.

Job Specifications

6-month contract; potential transition to permanent role 
Bridgewater, NJ; Hybrid / In office Tuesday, Wednesday & Thursday
$23.00 per hour
Monday - Friday 8:00am-5:00pm 

Roles and Responsibilities

• Respond to customer inquiries and complaints via phone, mail, email, and chat with professionalism and empathy
• Document and classify product complaints accurately in line with North American regulatory guidelines
• Compose written communications to acknowledge complaints and provide resolution updates
• Enter consumer information and call details into the complaint management system with attention to accuracy
• Classify product complaints according to Standard Operating Procedures (SOP)
• Escalate critical complaints to Quality and Pharmacovigilance teams for further investigation
• Serve as the first point of contact for escalated consumer issues
• Work closely with cross-functional teams to ensure quality and responsiveness

Qualifications & Skills

• Strong college background; recent graduates encouraged to apply (high school diploma required)
• Excellent verbal and written communication skills, including letter composition
• Proficient in managing multiple computer systems; experience with Genesys, Salesforce, and Microsoft Office is a plus
• Strong organizational and multitasking abilities
• Capable of working independently and collaboratively in a small team
• Demonstrates urgency and accountability in resolving consumer concerns

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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