Customer Product Support Specialist ($23/hr) Job Listing at Kelly Services in Columbus, OH (Job ID US3541122_BH9751535)

Description

Job Title: Product Support Specialist

Pay: $23/hour
Location: Columbus, OH

Job Summary
The Product Support Specialist's primary role is to provide daily support and sustainment of business operating systems, applications, and products as they relate to the Client Training Cycle (CTC) for all internal and external customers, ensuring the best overall customer service experience.

Tasks and Responsibilities
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

• Monitor work queues, email, telephone, and dashboards.
• Provide first-level response to requests, issues, and inquiries, including triage, troubleshooting, resolution, and escalation as needed for the applications supported by the Product Support Team.
• Generate reports and analyze data to identify tasks to be completed to support client training.
• Assist in the creation of training documentation and provide training for systems/applications for teammates.
• Research guidelines/regulations to complete assigned tasks.
• Provide guidance, direction, best practices, and direct clients/customers to processes, operational memos, or any reports that will aid them.
• Provide input on updates to existing processes and procedures as well as the creation of new processes and procedures.
• Complete assigned tasks on or before target dates; advise the Manager of Product Support and project leaders/managers of revised target dates when established target dates cannot be met.
• Maintain communication and facilitate meetings with other business units as needed.
• Provide a minimum of bi-weekly updates to the Manager of Product Support as needed.

Minimum Education

• Bachelor's degree in Business or Aviation Management preferred; or three (3) years of related experience and/or training; or an equivalent combination of education and experience. Experience substitution must be in a related field.
• One (1) to two (2) years of aviation experience preferred.

Minimum Experience

• Requires knowledge of aviation industry terminology, FARs, as specified by FAA/NAA regulations.
• Previous work experience should be in a support position involving confidentiality, organizational skills, and time constraint pressures.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Knowledge of basic scheduling concepts and/or experience with scheduling software.
• Detail-oriented with excellent organization and time management skills.
• Excellent verbal and written communication skills.
• Ability to interact with various levels of management professionally.
• Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment.
• Results-oriented with a high drive to achieve objectives and standards with little supervision or guidance.
• Customer/client-oriented with the ability to adapt/respond to different types of personalities.
• Fluency in English, with the ability to speak, understand, read, and write.
• General knowledge of the following software: MS Office Suite, GENESIS, Enterprise Applications, Mobile Applications, DocCheck, Citrix, and SubManager.
• Excellent organizational skills.
• Ability to work unsupervised, as needed.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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