Description
Job Title: Customer Service Advocate II – Call Center Position
Job Summary:
Join our dynamic team, where you will play a pivotal role in ensuring exceptional customer experiences for individuals working for the State of South Carolina. In this engaging call center position, you will provide prompt, accurate, and courteous responses to a variety of customer inquiries, utilizing your research skills to resolve non-routine issues. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Job Specifications:
- Job Type: Full-Time
- Location: Columbia, South Carolina
- Pay Rate: $14-15 per hour
- Shift: 8-hour shift between 8am and 8pm
Roles and Responsibilities:
- Provide accurate and timely responses to customer inquiries via phone, written communication, web, or in-person.
- Conduct research to resolve non-routine inquiries and adapt responses as necessary.
- Document inquiries and maintain accurate records regarding customer complaints and feedback.
- Collaborate with other departments to address and resolve customer issues.
- Manage priority inquiries and assist with special projects as directed by management.
- Maintain knowledge of company policies and quality work instructions.
- Contribute to process improvements by recommending changes based on daily operations.
- Assist in training new employees and cross-training coworkers to enhance team performance.
Qualifications & Skills:
- High School Diploma or equivalent required; Bachelor's Degree may substitute for work experience.
- Minimum of 1 year of claims processing or customer service experience preferred.
- Excellent verbal and written communication skills with proficient spelling, punctuation, and grammar.
- Strong organizational and human relations skills, capable of managing high-stress situations.
- Good judgment and ability to handle confidential information discreetly.
- Proficiency in basic computer operations and standard office equipment; knowledge of word processing, spreadsheet, and database software is preferred.
Opportunities:
As a Customer Service Advocate II, you will have opportunities for career advancement within the organization, including potential leadership roles and specialized positions that align with your skills and interests.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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