CUSTOMER SERVICE - FLEET COORDINATOR Job Listing at Kelly Services in Akron, OH (Job ID US3631497_BH10045467)

Description

Fleet Support Coordinator - Customer Service
4–5 Openings
Remote After Training | Akron, OH (Onsite Training Required) After training: Primarily remote, with 2–3 in-office days per month
Pay $18-20 per hour

We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. You will assist shipments from pickup through delivery, communicating delays, resolving issues, and ensuring a positive driver experience.
#1 skill required: Excellent customer service ability.
  Schedule Requirements
Candidates must be able to work the assigned schedule.
Shifts will fall any day between Sun–Sat with hours between 7:00 AM–9:30 PM. Once assigned, the schedule will remain consistent (5 days/week, 8-hour days).
Likely shift options include:

• Mon–Fri 9:00 AM–5:00 PM
• Mon–Fri 12:30 PM–9:00 PM
• Sun–Thurs 10:00 AM–6:30 PM
• Tues–Sat 12:30 PM–9:00 PM

Training & Work Arrangement

• 3-week onsite training in downtown Akron
  • Schedule: Mon–Fri, 8:30 AM–5:00 PM

Key Responsibilities

• Serve as the primary liaison between drivers and clients/internal teams.
• Monitor all in-progress shipments and intervene as needed.
• Communicate delays (weather, traffic, mechanical issues, etc.) to clients and internal departments such as Sales or Safety.
• Manage high-volume inbound calls from drivers and carriers.
• Document all interactions thoroughly in the freight management system.
• Respond to contractor questions and resolve basic issues; escalate when required.
• Utilize strong listening skills to understand driver needs and provide solutions.
• Adapt quickly to changing priorities in a fast-paced environment.
• Perform other duties as assigned.

 
Minimum Requirements

• High School diploma or GED
• 0–1 year of customer service experience (call center or transportation helpful but not required)
• Strong verbal communication
• Solid documentation skills
• Problem-solving and decision-making abilities
• Ability to manage a fast-paced workload

 
For immediate interview and quick hire, send resume to chrc511@kellyservices.com
 
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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