Description
An industry-leading food delivery tech company is seeking a Remote Customer Service Representative to join their team!
Location: Remote - Anywhere in theUSA
Contract Duration: 2 months (possible extension)
Contract Type: W2 through Staffing Supplier
Hours: Must have flexibility to work flexible hours within your time zone (including weekends). Shifts rotate weekly, and candidates should expect to work 40 – 60 hours per week.
Pay Rate: $20 - $22/hr
MUST be: Fluent English and Spanish speaker.
JOB SUMMARY
Join a small, high-performing team to launch a new white glove grocery delivery service. This role is focused on Live Operations and is all about ensuring a flawless experience by maintaining a 0% error rate. You'll be the first line of defense, proactively communicating with delivery drivers and troubleshooting issues to provide world-class service.
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Proactively reach out to drivers to set clear expectations and instructions.
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Address ad-hoc issues with empathy and urgency.
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Develop a deep expertise in our new product, systems, and tools.
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Identify trends to improve processes and workflows.
What We're Looking For
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2+ years of experience in a fast-paced customer service role (tech, hospitality, or grocery preferred).
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Fluent in English and Spanish (required).
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A natural problem-solver who can work independently and find creative solutions.
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Strong written and verbal communication skills.
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Above-average tech-savviness, including proficiency with Google Sheets.
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Familiarity with G-Suite, Slack, Atlassian, or Salesforce.
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Previous experience in the grocery or convenience sector.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly®.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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