Description
Kelly® is looking for a Customer Service Representative to work with the Spare Parts Team at a premier client in Farmington, CT. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Salary/Pay Rate/Compensation: $20/hour
Hours: 8:00am-4:30pm Monday-Friday
First month onsite Monday-Friday, moves to hyrid/remote after training
Why you should apply to be a Customer Service Representative:
• Competitive pay rate of $20/hour
• Hybrid work schedule with 1-2 days per week in the office
• Opportunity to work with a cutting-edge client in the Spare Parts industry
• Chance to provide excellent customer service and establish positive relationships with internal and external customers
What's a typical day as a Customer Service Representative? You'll be:
• Maintaining a high level of professionalism with clients and establishing a positive rapport with internal and external customers
• Identifying and assessing customers' needs to achieve high customer satisfaction
• Providing accurate, valid, and complete information by utilizing the proper tools/methods
• Following communication procedures, guidelines, and policies
• Entering quotes, orders, and processing customer requests in an accurate, prompt, and professional manner
• Utilizing SAP and other systems to process internal and external customer requests
• Meeting customer service targets, such as order entry
• Working with other internal departments as needed
• Handling miscellaneous administrative duties as they become necessary
• Working hours vary; Call Center open 7am-7pm
This job might be an outstanding fit if you:
• Have previous customer service experience
• Have experience with accurate data entry
• Possess excellent communication skills and can interact patiently and diplomatically with customers
• Are quick to learn and adapt to new systems and processes
• Are available to work weekends, nights, and some holidays
• Have knowledge of Microsoft Office, SAP, or other CRM systems
• Have a minimum of a high school diploma or equivalent (college degree preferred)
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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