Customer Service Representative Job Listing at Kelly Services in Portland, OR (Job ID US3564291_BH9837245)

Description

Kelly Services is hiring!

Direct Hire Opportunity in Portland Oregon!

100% Onsite

Monday-Friday 40 hours a week

$20-$22/HR+ DOE

 

The Customer Service Representative performs an essential role by providing sample receiving information and communications accurately, efficiently and in a timely manner to clients, and proposing improvements in their area to achieve the Company's mission and objectives.

Duties:

1. Monitors client requests and organizes the receiving process from initial communications to LIMS login of samples. Communication may include obtaining confirmation or clarification of information provided by customers prior to accepting testing requests.
2. Generates a unique sample ID number(s) in the login system(s) following Standard Operating Procedures (SOPs) using Laboratory Information Management System (LIMS) software and SAP system- verifies generated system information against clients' sample submission forms, and other information for accuracy and consistency.
3. Communicates necessary information with the lab staff to ensure streamline workflow for meeting customer expectations and requirements.
4. Generates quotes (when directed), and/or verifies previous quotes to convey accurate price information to the client based on the received request(s) and sample submission forms.
5. Generates sample receipt emails and communicates with clients about login status of submitted samples while maintaining confidentiality policies. Works with Accounting on quoted client testing pricing and client PO information.
6. Coordinates sample shipments to external third-party laboratory services as needed.
7. Provides customer service to current and prospective clients - answers general inquiries about the Company's services and responds to questions about turnaround times, receipt emails. Escalates and consults with Supervisor and/or Sales and Marketing Manager for responses as needed.
8. Maintains client files and detailed records of communications via hard copy and/or electronic network locations. Updates and maintains the sample log.
9. Reports LIMS issues and data tracking issues to Supervisor and/or Sales and Marketing Manager.
10. Contributes to the continuous improvement of Customer Service processes by proposing and implementing changes for improving customer service quality, increasing customer service performance, reducing cost, or shortening responding time.
11. Obtains and retains an up-to-date knowledge of testing services. Participates in internal and external training. Participates in external professional and technical meetings.
12. Supports other customer service roles including sample reporting as needed.
13. Other duties assigned by Supervisor and/or Sales and Marketing Manager.

 

 

Benefits: Medical/vision insurance (company covers 100% of EE premium and 90% of dependent and HSA- company covers 100% of premium and contributes to HSA every month), dental insurance, LTD, FSA, supplemental insurance, LegalShield/IDShield, 401(k), PTO, 13 paid holidays, and partnership with Adidas and Columbia employee store.

#p1 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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