Customer Service Representative Job Listing at Kelly Services in Neenah, WI (Job ID US3568482_BH9849930)

Description

                                        Customer Service Representative

Job Summary:
Join our dynamic team at as a Customer Service Representative! In this role, you will play a vital part in ensuring our customers receive exceptional service and support. You will proactively manage timelines for material setup, respond to customer inquiries, and facilitate order processing, all while fostering strong relationships with our clients. If you have a passion for customer service and are looking to grow your career in a supportive environment, this is the perfect opportunity for you!

Job Specifications:
- Job Type: Full-Time
- Location: Neenah, WI
- Pay Rate: $18/$20/HR
- Shift: 7:30AM to 4:30PM

Roles and Responsibilities:
- Ensure timely customer-specific material setup and manage proofing and material validation timelines.
- Process material specification changes and submit project changes through internal systems.
- Manage order entry and proactively monitor order timelines for assigned accounts.
- Advise stakeholders of potential lead time challenges on open projects and orders.
- Address customer complaints and implement appropriate corrective actions.
- Support pricing requests and monitor product inventory for availability.
- Prepare purchase orders for outside materials and review required business reports.
- Assist in leveling the team's overall workload and share best practices.
- Contribute to continuous improvement initiatives and demonstrate knowledge of Menasha's products.

Qualifications & Skills:
- High school diploma or equivalent required.
- Minimum of 2 years of relevant experience in customer service.
- Preferred experience in the display, graphic, and/or contract packaging industry.
- Proficiency in ERP platforms and Microsoft Excel and SharePoint.
- Ability to design and implement effective CRM business processes.
- Strong knowledge of customer support functions and effective communication strategies.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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