Description
Summary of Responsibilities:
Responsible for managing and planning the customer order process from entry to delivery, ensuring on-time shipments, and enhancing overall customer satisfaction. This role involves order processing in the ERP system, proactive communication with customers, coordination with internal teams, and maintaining accurate product and inventory records.
Responsibilities:
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Enter customer orders accurately and promptly into the company ERP system.
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Communicate with customers via phone and email to handle orders, inquiries, and follow-ups.
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Proactively update customers on changes, delays, and other important information.
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Collaborate with scheduling, production, and shipping teams to ensure on-time deliveries.
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Coordinate with other departments for filing, billing, and purchase orders.
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Follow up on past-due accounts and ensure credits comply with quality procedures.
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Record quality complaints in the system and track resolutions.
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Prepare product masters with detailed specifications.
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Maintain stock inventory for key customers, purchasing goods for replenishment as needed.
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Respond to requests from customers, sales reps, and service reps.
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Identify potential process issues before releasing orders to production.
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Suggest improvements to enhance the customer experience.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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