Description
Join our team as a Customer Service Representative and provide exceptional customer service in sales, promotions, installations, and communications. You will play a key role in maintaining good customer relations, resolving claims and complaints, and proactively informing and educating customers. You will work within defined procedures and guidelines to ensure efficient decision-making. If you have a basic understanding of work routines and procedures, this is the perfect opportunity for you.
- Job Type: Full-time
- Location: Portage, MI
- Pay Rate: $20.00/hr
- Schedule: Monday – Friday 10:30 am – 7:00 pm (training will take place M-F 8:00 am - 4:30 pm)
Roles and Responsibilities:
- Answer incoming requests through various channels, including inbound phone and email
- Perform order entry, address order status inquiries, and troubleshoot product-related issues
- Follow standardized processes to ensure 100% quality for all orders
- Maintain accurate record-keeping in accordance with Stryker specifications
- Understand, interpret, and explain detailed information of printed material and processes
- Prioritize and identify activities and tasks, adjusting priorities when necessary
- Maintain a continual positive attitude, build relationships, and foster teamwork
- Participate in continuous improvement activities/projects
- Assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environments
- Understand how decisions impact customers and markets
- Contribute to the creation and continuous improvement of standardized work
Qualifications & Skills:
- High school diploma or equivalent required
- 0-2 years of relevant experience required
- Prior understanding of customer service and order entry preferred
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Proficient in computer systems and software applications
- Detail-oriented with strong organizational skills
Opportunities:
- Gain valuable experience in the medical technology industry
- Work for a renowned company with a strong commitment to innovation and excellence
- Collaborate with a diverse team of professionals
- Access to ongoing training and development programs
- Potential for career growth and advancement within the organization
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Trust the office staffing pioneer.
Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
