Customer Service Representative Job Listing at Kelly Services in Phoenix, AZ (Job ID US3617265_BH10006657)

Description

Shift Schedule: Monday to Friday / 8:00AM to 5:00PM/Remote 

Term: 6 months contract  

Payrate: $20/hr 

Job Summary:  

The Tax Compliance Call Center Representative is responsible for handling inbound calls from individual and business taxpayers, providing accurate information on tax compliance, delinquency, and general inquiries. The role requires strong communication skills, attention to detail, and the ability to manage multiple systems while maintaining a professional and service-oriented attitude. 

Job Description: 

• Handle high-volume inbound calls related to tax compliance and general tax information. 

• Review and update taxpayer accounts accurately and efficiently. 

• Educate taxpayers on online resources, payment arrangements, and current tax policies. 

• Resolve Tier 1-level inquiries while maintaining professionalism and accuracy. 

• Document all actions and updates across multiple systems. 

• Participate in team meetings, engagement, and performance improvement activities. 

• Meet daily, weekly, and monthly performance expectations. 

Must Haves 

• 1+ year of recent call center experience (finance, banking, insurance, or telecommunications preferred). 

• High school diploma or equivalent. 

• Excellent communication skills – verbal and written. 

• Strong multitasking and organizational skills in a fast-paced environment. 

• Basic proficiency in Microsoft Word, Excel, and Google Workspace. 

• Basic math ability (addition, subtraction, multiplication, division). 

• Must reside within 1 hour of Phoenix or Tucson and attend in-person orientation. 

• Ability to work flexible hours within 7:45 AM–5:15 PM, Monday–Friday. 

• Reliable hardwired internet connection (Wi-Fi not sufficient). 

Nice to Haves 

• Spanish-speaking (bilingual proficiency). 

• Associate degree or higher. 

• Background in banking or finance. 

• Experience with process improvement or workflow optimization. 

• Strong customer service or hardship case-handling background. 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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