Customer Service Representative Job Listing at Kelly Services in Oakville, ON (Job ID CA3619305_BH10000619)

Description

Kelly's customer located in Oakville, ON, is seeking a proactive, detail-oriented Customer Service Representative to join their dynamic team. In this hybrid position, you will play a key role in ensuring customer satisfaction by managing order processing, resolving issues, and partnering with supply chain and sales teams to meet service expectations. You'll thrive in a fast-paced environment that values efficiency, quality, and a digital-first mindset.

Responsibilities:

• Partner with supply chain and internal departments to fulfill customer requirements efficiently
• Enter customer orders with accuracy and attention to detail
• Manage inbound calls and phone queues professionally and promptly
• Proactively managing existing orders and communicating updates to customers
• Resolve order discrepancies, reduce returns, and prevent invoicing issues
• Prioritize and manage a high volume of requests from both customers and the sales team
• Engage directly with customers to clarify order details, resolve concerns, and ensure timely delivery
• Own and manage critical or urgent customer cases with a sense of urgency
• Ensure ongoing communication and updates to customers regarding order status
• Participate in continuous improvement and quality framework initiatives

Requirements:

• Diploma or certificate in Business, Supply Chain, or related field (or equivalent work experience)
• 0–2 years of experience in customer service, order fulfillment, procurement, or a related field
• Strong digital literacy and experience working with CRM/ERP systems (Salesforce, SAP preferred)
• Excellent interpersonal, verbal, and written communication skills
• Strong time management and organizational skills
• Self-motivated with strong problem-solving abilities
• Ability to manage and prioritize multiple tasks across different communication channels
• A team player who is comfortable working cross-functionally with sales, supply chain, and leadership
• Awareness of ISO quality management systems and document management practices is a plus

• Experience with Google Suite (Docs, Sheets, Gmail, Calendar)
• Basic presentation and commercial reconciliation skills
• Professional written, verbal, and meeting etiquette

Perks

• Work in a collaborative, fast paced, and supportive environment
• 6-month position with potential to go permanent
• Hybrid flexibility with in-office collaboration (Mon – Wed in office, Thurs & Fri working remotely)
• Be part of a customer-focused team that values ownership, quality, and continuous improvement

Ready to Apply?
If you're passionate about customer experience and eager to grow within a supportive team, we'd love to hear from you. Apply today and take the next step in your career!

Why Kelly®
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
 
About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
 
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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