Customer Service Representative II Job Listing at Kelly Services in Farmington, CT (Job ID 10082580)

Description

Kelly Services is hiring a Contact Center Customer Service Representative II in Farmington, CT!

If you thrive in a fast-paced contact center environment and enjoy helping customers through clear, professional communication, this role puts you at the center of daily service operations. You'll handle inbound and outbound customer interactions, support order and quote processing, and collaborate with internal teams to deliver timely, accurate service. The position begins fully on-site for training, then transitions to a hybrid schedule.
  What You'll Do

• Respond to inbound and outbound customer inquiries via phone and email
• Maintain a high level of professionalism while building rapport with internal and external customers
• Identify customer needs and provide accurate, timely solutions
• Enter quotes, orders, and service requests with precision and efficiency
• Provide order status updates, tracking information, and general account support
• Utilize SAP and other CRM systems to process and document customer requests
• Follow established communication procedures, policies, and service standards
• Meet customer service performance targets, including order entry accuracy
• Partner with internal departments to resolve customer needs
• Support miscellaneous administrative tasks as needed

What You'll Bring

• Previous customer service experience required (call center experience strongly preferred)
• Strong data entry accuracy and attention to detail
• Patient, diplomatic communication style with strong problem-solving skills
• Ability to learn new systems and processes quickly
• Proficiency with Microsoft Office; SAP or CRM experience required
• Flexibility to work varied hours, including nights, weekends, and some holidays
• High School Diploma or GED required; college coursework or degree preferred

Schedule & Pay

• Monday–Friday | 8:00 AM–4:30 PM | Full-Time
• $19.00–$20.00/hr | Weekly Pay
• Long-Term Temp with potential for hire based on performance
• Hybrid schedule after training: 3 days in office, 2 days remote

Benefits

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

If you've supported customers in a call center, handled order entry, worked with SAP or CRM systems, or balanced high-volume inquiries with accuracy and professionalism, this is a strong next step. Apply today and help deliver reliable, high-quality customer service in a collaborative environment.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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