Description
Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative III with a world-class manufacturing and distribution company in Lansing, MI.
Why you should apply to be a Customer Service Representative III-
Pay Rate: $20.00 per hour
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Location: 5800 W Grand River, Lansing, MI 48906
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Schedule: 8:00 AM – 4:30 PM (30-minute unpaid lunch)
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Note: Candidate must be fully cleared prior to start
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Serve as a primary contact for customers, providing professional order-management and support for the sales team
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Enter and verify orders accurately and promptly in the CRM/ERP system
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Track and report sales vs. projections, preparing daily and monthly performance reports
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Investigate and resolve order/inventory issues, ensuring on-time delivery and customer satisfaction
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Maintain and update customer records, profiles, and order history
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Communicate customer complaints or inquiries to the appropriate departments, including issuing credits when appropriate
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Support additional customer service functions and collaborate with cross-functional teams to ensure smooth operations
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Meet or exceed site metrics related to productivity, accuracy, and response times
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A High School Diploma or GED (Associate degree preferred)
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6 months to 5 years of customer service and/or order-entry experience in a manufacturing or distribution setting
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Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort with CRM or ERP systems
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Excellent communication skills (phone and email), attention to detail, and strong organizational ability
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The ability to work in a fast-paced, deadline-driven environment with reliable attendance
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Order entry accuracy: ? 99%
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On-time resolution of customer inquiries (e.g., 90% within 24 hours)
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Timely and accurate monthly reporting
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network! That means all our Kelly recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative III today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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