Customer Service Representative, Receiving Job Listing at Kelly Services in Portland, OR (Job ID US3554061_BH9795181)

Description

Title: Customer Service Representative, Receiving
Pay: $20/hr
Location: Portland, OR – onsite
Shift: Monday – Friday, 7:30am start time
Direct Hire Role
Overview:
Seeking a Receiving Representative to join a premiere analytical testing company committed to global food health and safety. This role provides sample receiving information and communication to clients effectively and accurately.
Responsibilities:

• Client Request Management: Oversee the entire client request process from initial communication through to sample login in LIMS, ensuring accurate and clarified information is obtained.
• Sample and Data Management: Generate and verify unique sample IDs in LIMS and SAP, ensuring consistency with clients' submission forms. Maintain and update client files, logs, and records of communications.
• Communication and Workflow Coordination: Facilitate communication between clients and lab staff to streamline workflows and meet customer expectations and requirements.
• Quote and Pricing Management: Prepare and confirm quotes and convey pricing information to clients, coordinating with Accounting as needed.
• Sample Shipment Coordination: Manage and coordinate shipments to external laboratories when required.
• Customer Service and Support: Provide customer service by handling inquiries, reporting issues, and supporting other roles as needed. Escalate issues to the Supervisor or Sales and Marketing Manager when necessary.

• Continuous Improvement: Participate in training and propose process improvements to enhance customer service quality and efficiency.
• Issue Reporting: Report any LIMS or data tracking issues to the Supervisor or relevant manager.

Requirements:

• Highschool diploma and 6 months to 1 year of office or lab related experinece OR equivalent combination of education and experience.
• Client communication and customer service experinece.
• Administrative work experinece.
• Experienced using MS Office and Adobe Acrobat.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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