Customer Service Representative (TESTER) Job Listing at Kelly Services in Long Beach, CA (Job ID US3529788_BH9651949)

Description

Position: Customer Service Representative

Salary/Pay Rate/Compensation:
Competitive salary based on experience, up to $30 an hour.

Hours: Full-Time (Monday - Friday, 8:00 AM – 5:00 PM PST)

Location:
This is a fully remote role, but applicants must reside in California or a state within the Pacific Time Zone. Equipment pickup is available if local to Long Beach, CA.
 

About Us

Our client is a family-owned software development company that specializes in innovative transportation solutions. We provide systems to various Departments of Transportation across North America to manage and permit oversize and overweight truck loads.

About the Role

We are looking for a dedicated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the first point of contact for customers, providing excellent service by answering questions, resolving issues, and ensuring a positive experience with our products and services.

Your key responsibilities will include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshooting product-related issues, documenting customer concerns, and working closely with our support and technical teams to resolve them.
• Assisting customers with using our software solutions, including guiding them through features, helping with navigation, and providing step-by-step instructions.
• Escalating unresolved issues to appropriate teams to ensure customer satisfaction.
• Providing exceptional support during the last few hours of your shift by offering proactive solutions to client inquiries and follow-up.

Why You Should Apply:

• Work for a dynamic, family-oriented company focused on cutting-edge solutions for transportation.
• Receive comprehensive training and support to ensure your success in this role.
• Be part of a collaborative team that values your contributions to improving customer experience.
• Enjoy opportunities for growth and development within the company.

A Typical Day as a Customer Service Representative:

• Answer incoming customer calls and emails, providing helpful and accurate responses.
• Troubleshoot customer issues and resolve them with empathy and professionalism.
• Work closely with internal teams to escalate and follow up on unresolved inquiries.
• Document customer interactions in the company's CRM system for proper tracking and follow-up.

This Job Might Be a Great Fit for You If You:

• Have a strong desire to help others and provide exceptional customer support.
• Are organized, detail-oriented, and able to handle multiple inquiries at once.
• Communicate clearly and effectively, both verbally and in writing.
• Have proficiency in Microsoft Office (Word, Outlook, Excel) and navigating web-based applications (prior customer service or technical support experience is a plus).

Education:

• Associate's degree or equivalent experience preferred.

Ready to be part of an amazing customer service team? Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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