Customer Service Specialist Job Listing at Kelly Services in Burbank, CA (Job ID 9346931)

Description

What's next for you? This great job. Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Customer Service Specialist for a Temp to Hire position for a product manufacturing company located in Burbank, CA. We're here to help you find something great that works for you, so you won't miss a moment of what really matters in your life.

Requirements:

• Works directly with clients, technical teams, and sales to ensure the optimum customer experience.
• Provides proactive customer service to include contacting customers via phone, email, video chat and other means to communicate relevant information and updates about their testing.
• Ensures all customer inquiries, by all points of communication, are handled in a timely and efficient manner.
• Ensures that all client issues are resolved.
• Keeps a pulse on client interactions and proactively communicates escalating issues to the Laboratory Director and Sales.
• Supports data entry into Salesforce.
• Utilizes Salesforce to enter customer correspondence and obtain client identifiers for use in LIMS contracts.
• Ensure all complaints are followed up and closed.
• Routes customer requests and complaints to the appropriate team members and follows-up to ensure a timely closure of each case.
• Carries out client requests per instructions and keeps appropriate records.
• Performs other duties as needed.
• 1-2 years of experience in customer relations to include clerical assistance, customer service, MS Office software usage, and Salesforce usage preferred.
• Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
• Read and comprehend instructions, correspondence, and memos and convert them into action.
• Effective verbal and written communication skills strong problem-solving and decision-making skills.
• High School Diploma Required
• Commitment to detailed, accurate, and timely results.
• Ability to multi-task, plan, and organize.
• Pay: $25.00 an hour
• 9:30am/10am-6pm Monday-Friday
• 100% onsite

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Specialist today! Please email resume to Daisy daid740@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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