Description
Let Kelly Services find your dream job!
Kelly Services is seeking an experienced Customer Service Specialist in Romeoville, IL. Experience in the transportation industry preferred. Bachelor's degree in business, logistics, supply chain, or management also preferred.
This is a contract to hire opportunity, meaning you will get hired directly after 3-4 months, depending on your performance and attendance.
Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate.
Interested candidates can reply to this ad, or send their updated resume to: spisana@kellyservices.com
Can also call Nancy at 630-506-8757
Available shifts and pay:
Mon-Fri, 9am-5:30pm, paying $22.31/hr.
Job Summary:
The Client Management Specialist acts as the primary day-to-day contact for customers within an
assigned customer account group which may include retail, durable goods, automotive, electronic
commerce providers, etc. The Client Management Specialist I will act as the primary liaison between
customers, warehouses, and carriers. You will successfully
manage the supply chain needs of multiple customers; provide industry-leading customer service.
and ensure superior and expeditious execution of customer requirements. This role includes
significant customer interface responsibilities. Once the on-boarding of these customers has
occurred, the Client Management Specialist will assist with order creation, monitor, and report order
acceptance, order processing/updates, maintain inventory integrity, and manage accessorial
charges by the use of various transportation management systems. The Client
Management Specialist I reports to the Manager, Account Management.
Responsibilities:
Develop a strong working relationship with customer accounts and provide resolution of
issues and concerns in a timely manner.
Assess customer needs and act as the point person in developing and managing accounts
specifications and procedures that will ensure quality, efficiency, and profitability.
Pro-actively manage daily order level data; recommend improvement and implement
changes.
Receive, analyze, and respond to a high volume of communication each day.
Manage the order process flow to contract specifications.
Ensure optimal delivery performance by selecting the best carrier and managing the tracking
process.
Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
Manage, monitor, and report order acceptance, order maintenance and accessorial
management by email, phone, and use of various transportation management
systems.
Offer alternative transportation solutions as necessary by analyzing internal and external
account metrics.
Manage assigned customer accounts to ensure they receive the best product at the lowest
possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
Determine which accessorial charges can be billed and follow company process to
successful conclusion, minimizing disputes, assisting in collections, and working with
Account Managers on solutions to reduce accessorial charges.
Communicate with shipper and consignee contacts regarding exception notification and
problem resolution.
Maximize profitability and reduce customer cost exposure by working with Operations to
properly manage assets such as container pools.
Maintain quality service by monitoring standards, advising supervisor of potential problems.
Work with Manager, Account Management and Operations Group to address and resolve
single load concerns in a timely manner.
Duties, responsibilities, and activities may be assigned or changed from time to time.
Requirements:
Bachelor's degree in business, logistics, supply chain, or management preferred.
Experience in the transportation industry preferred.
Experience with EDI processes, Web Tender Portals, and other applicable forms of
electronic communication preferred.
Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
Highly effective communication, both verbal and written.
Attention to detail, organizational skills, and customer focused.
Excellent problem-solving skills with the ability to inspire others to find creative solutions to
challenging situations.
Strong talent for multi-tasking and managing competing priorities effectively.
Able to identify and assess customers' needs, and to craft compelling solutions.
Self-directed, yet strong team player.
Minimal travel may be required.
What are the perks?
Job stability
Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
Lots of room to grow
What are the benefits as an employee with Kelly?
https://www.mykelly.us/us-mykelly/perks/
Interested candidates can reply to this ad, or send their updated resume to: spisana@kellyservices.com
Can also call Nancy at 630-506-8757
#CB
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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