Customer Support Representative Job Listing at Kelly Services in Avon, CT (Job ID US3557976_BH9806818)

Description

NOW HIRING:
Customer Support Representative – Customer Service Team
Location: Avon, CT
Job Type: Temp-to-Perm
Hours: 10:00 AM – 6:00 PM (35 to 37.5 hours/week based on lunch break)
Compensation: $18.00/hr | Includes Paid Lunch (up to $20/day via DineIn Connecticut)
About the Role:
We are seeking a compassionate, detail-oriented, and organized Customer Support Representative to join our growing Customer Service team. This role is essential in supporting our valued client base, primarily consisting of 65+ Medicare participants. The ideal candidate brings strong communication skills, empathy, and a problem-solving mindset to ensure members receive high-quality service and support.
Key Responsibilities:

• Handle incoming calls and emails with clarity, professionalism, and empathy.
• Provide knowledgeable support regarding Medicare Part D plans and insurance-related inquiries.
• Act as a liaison between members, healthcare providers, pharmacies, and insurance carriers.
• Investigate and resolve claim issues and prescription problems efficiently.
• Accurately document interactions and follow-ups in our systems.
• Navigate databases and relevant websites to retrieve and input information.
• Collaborate with team members to improve processes and resolve complex member concerns.
• Complete required compliance training to meet regulatory standards.

Required Skills & Qualifications:

• Prior customer service experience, preferably in a healthcare or insurance setting.
• Clear verbal and written communication skills.
• Knowledge of insurance terminology, especially Medicare Part D.
• Strong organizational skills and the ability to multi-task.
• Basic proficiency in Microsoft Outlook, Word, and Excel.
• Patience, empathy, and a positive, solutions-oriented attitude.
• Ability to work independently and as part of a team.

Perks & Incentives:

• Paid lunch: Company covers up to $20/day for food delivery via DineIn Connecticut.
• Temp-to-perm opportunity with growth potential.
• Supportive and collaborative team culture.

Additional Details:

• Unpaid lunch break (30 or 60 minutes – your choice).
• Week totals 35 to 37.5 hours depending on lunch duration.
• Compliance training required upon hire.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website