Customer Support Representative Job Listing at Kelly Services in Greensboro, NC (Job ID US3593682_BH9933001)

Description

Kelly Services is looking for a dedicated Customer Support Rep to join an elite Team in Greensboro, NC . In this role, you will be the first point of contact for customers, assisting with inquiries related to breakdown assistance, case management, and connected vehicle monitoring. You will play a crucial role in ensuring customer satisfaction by providing accurate information and resolving issues efficiently.

Shift: Mon-Fri 8am-5pm
Pay rate: $22 

Key Responsibilities:

• Respond to a high volume of low-complexity inquiries, including product and pricing information, billing issues, and warranties.
• Utilize pre-determined scripts and response guidance tools to effectively address customer inquiries.
• Recommend alternative products or services, such as warranties, as part of issue resolution..
• Gather and provide regular feedback on supported products and services to management and developers.
• Develop and maintain a knowledge base to address recurring questions and concerns, preventing escalations.

Qualifications:

• 2 to 5 years of experience in customer service or support roles.
• Strong communication skills and the ability to work independently with general supervision.
• Problem-solving skills to effectively address customer inquiries.
• Proficiency in using digital communication technologies and customer support tools.
• Have a High School Diploma or equivalent.

If you are passionate about delivering exceptional customer service and are ready to make an impact, we encourage you to apply!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website