Description
At Kelly®, we're passionate about helping you find a job that works for you. How about this one? We're seeking a Customer Support Representative II to work at a premier company in Johnston, IA. With us, it's all about finding the job that's just right.
Salary/Pay Rate/Compensation:
$18.78/hour
*Retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.**
Why you should apply to be Customer Support Representative II:
- Join a respected leader in the agriculture and technology industry, known for its commitment to quality and customer satisfaction.
- Enjoy a collaborative work environment that values your input and fosters professional growth.
- Benefit from a supportive team that emphasizes training and development in customer service excellence.
- Experience a workplace that prioritizes employee satisfaction and retention.
What's a typical day as Customer Support Representative II? You'll be:
- Providing front-line technical support and solutions to customers regarding product-related inquiries, issues, and concerns, optimizing customer satisfaction and retention.
- Documenting each interaction effectively while assisting customers with general product questions, warranty registration, and parts lookups.
- Handling calls related to Agriculture, Residential and Commercial Turf, and Golf product issues, ensuring a seamless customer experience.
This job might be an outstanding fit if you:
- Have at least 6 months of customer service/support experience, with strong interpersonal communication, negotiation, and conflict resolution skills.
- Possess excellent written and verbal communication abilities and are proficient in Microsoft Office products.
- Are comfortable working support hours and occasionally on holidays to meet business needs.
- (Preferred) Have knowledge of agriculture, turf (mowers), and utility vehicles, along with prior experience in Agriculture or Technology dealer channels.
- (Preferred) Hold a Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or a related field.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Representative II today!
#GRACE
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Apply on company website
Find Connections via Linkedin
