Desktop Support Analyst Job Listing at Kelly Services in Boston, MA (Job ID 9426347)

Description

Kelly Services is currently seeking for a Desktop Support Analyst for one of our top clients in Boston, MA.

JOB TITLE:  Desktop Support Analyst
LOCATION:  Boston, MA
INDUSTRY:  Medical Device
DURATION:   5 Months (Temporary / Contract)

JOB DESCRIPTION:
Boston on-site role

Primary responsibilities are to:
• Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education. (20%)
• Apply standard corporate workstation image and deploy equipment to new employees. RE-image existing employee PCs, as needed, without the loss of data. (20%)
• Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources. (15%)
• Assist in planning and implementing network and computing infrastructure plans and work with the East Coast Infrastructure manager in small to medium sized projects according to budgets, schedules and business needs. (15%)
• Support and maintain servers, desktop / laptop hardware, and software applications. (15%)
• Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc. (10%)
• Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing. (5%)

DESIRED MINIMUM QUALIFICATIONS
§ Bachelor's degree in Computer Sciences or Information Technology or equivalent combination of experience and education
§ 3 - 5 years relevant work experience
§ Microsoft Network Certification and/or Microsoft Active Directory knowledge
§ Demonstrated knowledge of Windows servers and Windows desktop/laptop systems
§ Ability to manage multiple projects, activities and tasks simultaneously
§ Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical/aerospace, a plus)
§ Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike
§ Ability to work on a team and supervise and coach contractors and consultants
§ Ability to work independently without close supervision
§ Other Skills: Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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