Description
At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. How about this one?
We're seeking an Desktop Technician to work with one of our top global biopharmaceutical clients in the Barceloneta PR area. With us, it's all about finding the job that's just right.
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.
Monitor dispatch queues and resolve tickets that have known resolutions. Work is provided. Complex issues are escalated.
Responsibilities:
•Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
•Constantly monitor individual queues to resolve routine desktop issues, incidents and requests.
•Escalate issues to supervisor as appropriate.
•Obtain and maintain a high level of customer satisfaction.
•Comply with the desktop group practices and procedures.
•Update ITSM (Service Now, CMDB) and other data repositories as appropriate in a timely manner.
•Achieve target ticket volumes and ticket resolution levels.
QUALIFICATIONS:
Associates or Bachelor Degree in Computer Science or related discipline. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast-paced changing environment.
SKILL
1.Computer Science Skills
2. Customer Service
3. English/Spanish literate
4. Technical Writing
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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