Description
Job Title: Front Desk Administrative Assistant / Customer Experience Coordinator
Pay Range: $23–$26 per hour
Job Type: Temp-to-Perm
Location: Farmington, CT
Position Summary:
We are seeking a professional, organized, and customer-focused Front Desk Administrative Assistant / Customer Experience Coordinator to serve as the first point of contact for visitors and callers. This temp-to-perm position plays a key role in creating a positive first impression, while providing administrative support to the Sales and Marketing teams, assisting with customer experience initiatives, CRM management, and event coordination.
Key Responsibilities:
Front Desk & Switchboard Operations:
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Greet and assist visitors, customers, and employees with professionalism and enthusiasm.
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Answer and direct incoming calls via the main switchboard promptly and efficiently.
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Maintain accurate visitor records and manage security protocols, including visitor badging and access control.
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Coordinate daily food service schedules, as needed.
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Operate laser marker machines (or similar equipment) to create visitor badges and promotional giveaways.
Customer Experience & Administrative Support:
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Support customer experience efforts, including preparing giveaways, creating standard greetings, and ensuring consistent visitor interactions.
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Assist with planning and execution of customer events, in-house functions, and trade shows.
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Help maintain lead data and support sales processes within the CRM system.
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Provide administrative support for special projects and assist the Applications Team with time study request coordination.
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Prepare and send sales quotations using CRM and other software tools.
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Offer general administrative assistance to executives and other departments as assigned.
Schedule:
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Availability required: Monday to Friday, 7:45 AM – 4:30 PM
Qualifications:
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Prior experience in a front desk, administrative, or customer service role preferred.
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Excellent communication and interpersonal skills.
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Strong organizational skills and attention to detail.
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Proficiency with Microsoft Office and CRM software (experience with C4C or similar systems a plus).
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Ability to multitask in a fast-paced environment.
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A customer-centric mindset and a professional, proactive attitude.
This is a great opportunity for someone who thrives in a front-facing role and is looking to grow into a long-term position.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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