Implementation Representative Job Listing at Kelly Services in Bridge City, TX (Job ID US3615723_BH10002378)

Description

 

Implementation Representative
Location: Remote
Status: Full-time (Nonexempt), 40 Hours/Week
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Starting Pay: $15/hour
 

General Description

The Implementation Representative is the first point of contact for completing all administrative functions of the customer onboarding process. This role communicates directly with customers and works collaboratively with multiple team members to ensure every customer receives their product and experiences World Class Customer Service.

Position Details

• Full-time, fully remote position
• Benefits available after trial period
• Pre-employment drug screen and background check required

Duties & Responsibilities

• Efficiently and accurately process customer information.
• Collaborate with our customers associates to facilitate account setup and maintenance.
• Create accounts and update company information for reporting.
• Gather required onboarding data from customers and third-party affiliates.
• Provide introductory training for new customers.
• Execute service agreements.
• Serve as the primary contact for designated national accounts.
• Participate in department projects as assigned.
• Work with other departments to resolve account issues and implement program changes.
• Help update all process documentation as needed.
• Perform other related duties as assigned.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Strong computer proficiency (MS Office – Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering exceptional customer service.
• Capable of working independently and completing assignments within set parameters.
• High school diploma or GED.

Remote Workspace Requirements

our customer requires remote workspaces to meet the following standards. Employees must:

• Use a dedicated work area.
• Ensure a safe workspace, free from hazards.
• Provide adequate lighting, ventilation, and smoke detectors.
• Maintain a workspace suitable for effective performance.
• Keep the area free from excessive noise and distractions.
• Have a reliable, high-speed internet connection.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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