Description
Kelly is hiring for an IT Technician
This position is responsible for basic troubleshooting on all IT infrastructures, including LAN/WLAN support, server configuration and support, telephony equipment maintenance and support, and laptop/desktop/peripheral configuration and support
KEY RESPONSIBILITIES:
• Diagnose and troubleshoot incoming employee calls.
• Install and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
• Assist in the set up and controlled testing on all new technologies within the facility.
• Assist in the demonstration of new technologies to TSMs and assist in the preparation of documentation and informational sheets to assist in the training process.
• Interact with corporate IT on escalated issues.
• Participate in the troubleshooting, general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
• Responsible for the general administration of all telephone systems.
• Establish user ID's and appropriate security levels for all business users within the facility.
• Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
• Assist in the preparation of status reports on all work performed.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provide case status updates to management and end-users.
• Support and maintain effective relationships with users.
• Assist with implementing standard operating procedures and customer service guidelines relating to IT support
SPECIFIC KNOWLEDGE & SKILLS:
• Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
• Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques
• Familiar with distribution systems equipment
GENERAL SKILLS & COMPETENCIES:
• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE: Typically 5 or more years of related experience.
PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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