Description
Let Kelly Services find your dream job!
Kelly Services is seeking an experienced, IL. Must have at least three years of experience in manufacturing customer service.
This is a contract to hire opportunity, meaning you will get hired directly after 3-4 months, depending on your performance and attendance.
Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757
Available shifts and pay:
Mon-Fri, 8am – 5pm
$22 - 23/hr.
Job Summary:
The Customer Support & Relationship Specialist is responsible for managing all activity within their assigned territory. Main areas of focus include customer relationship and satisfaction, building product knowledge, building industry knowledge, generating new ideas, aid, and support to other team members.
Responsibilities:
• Manage Outlook e-mail with organization.
• Respond to customer inquiries via email in a timely manner.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Resolve customer issues regarding freight damage, product shortages/errors or other issues in a timely manner.
• Work with local manufacturers reps, keeping them informed of correspondence/issues with their dealers.
• Process replacement orders.
• Collect tax exempt certificates for orders shipping to Illinois, Michigan, California, and Washington.
• Expedite orders as needed.
• Build account information by adding contacts in customer account maintenance.
• Request credit references from customers for new accounts.
• Follow written processes and assist work group in developing others.
• Prepare pricing and freight quotes based on customer inquiries/projects.
• Enter and follow up on opportunities.
• Build working knowledge of the product line.
• Process incoming orders including verifying account status, product, pricing, and finishes before entering system.
• Follow-up on PO outstanding questions.
• Process Return Authorizations and follow up.
• Tracking and tracing customer orders.
• Provide copies of order acknowledgments and customer invoices as needed.
• Process billing only entries as required.
Requirements:
• Must have at least three years of experience in manufacturing customer service.
• Possess ability to work productively in a fast-paced manufacturing environment.
• Communicate in a professional manner to inside and outside customers, vendors, and employees.
• Good organizational and communication skills.
• Must be a team player and be willing to assist other members of CS work group as needed.
• Ability to multitask, organize, prioritize, and work on various projects simultaneously.
• Ability to be resourceful, problem solve and proactive in dealing with issues that may arise.
• Proficient with Computer.
• Basic knowledge of Microsoft Office.
• Must be able to type accurately at least 45-60 wpm.
• Good math skills.
• High school diploma or GED.
What are the perks?
- Job stability
- Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success
- Lots of room to grow
What are the benefits as an employee with Kelly?
- https://www.mykelly.us/us-mykelly/perks/
Interested candidates can reply to this ad, or send their updated resume to: nancy.spisak@kellyservices.com
Can also call Nancy at 630-506-8757
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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