Membership and Account Manager - Fitness Center Job Listing at Kelly Services in Cleveland, OH (Job ID US3552984_BH9777904)

Description

Fitness Center – Membership and Account and Membership

Kelly Services is seeking a Membership and Account Manager for the Fitness Center at a prestigious University in the city of Cleveland, Ohio.
Pay: $19.41 per hour. Temp to hire opportunity.

Must be able to work afternoon, evening and weekend shifts. 

Responsibilities:

• Responsible for membership accounts management, collections, accounts payable, month and year-end close, and the integration of facility management software with PeopleSoft.
• Responsible for all accounts payable services and serve as the key resource for payment and management of vendor and independent contractor contracts, as well as technical support with software and vendors systems.
• Directly supervise the front-line, customer service management staff

Key Responsibilities:

• Manage and audit various types of memberships and guests, multiple locations and non-dues revenue including programs, services and product sales.
• Compile, manage, analyze and report on sales and membership data.
• Manage member and guest databases, audit Point of Sales (POS) register sales, maintain up-to-date and accurate member account transactions, including credit card deductions, graduate student payments, payroll deductions, insurance payments, web-based transactions and more.
• Responsible for processing refunds through our software systems and the university. Provide excellent customer service by responding to membership questions in person, by phone or email in a timely, efficient and accurate manner.
• Assist with front desk duties and tours. (30%)
• Manage of all aspects of accounts payable, including payment requests, reimbursement of non-travel expenses, purchase orders and requisitions, and PCard and DCard management.
• Initiate new vendor contracts, receive, process, verify and reconciles invoices, track all payments, invoices and statements, reconcile processed payments by verifying balances and reports, maintain historical records, pay vendors and contractors, and prepare analysis of accounts and reports.
• Oversee and provide administrative management of the front line, customer service staff. experience.

Qualifications
 High School education and 5 years of experience in customer service required, preferably in higher education or a nonprofit OR Bachelor's degree and 1 year of experience.

Submit resumes to 4749@kellyservices.com for immediate consideration.


 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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