Company: Kelly Services
Location: Bolingbrook, IL
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board
Description
Do you have experience in 3PL settings? Our client is seeking a Merchant Onboarding Specialist to be the primary guide for new merchants in Romeoville. As the Merchant Onboarding Specialist, you'll provide support, guidance, and expert coordination to ensure inventory and fulfillment needs are met, acting as a bridge between clients, our warehouse team, and IT specialists. Once onboarding is complete, you'll transition merchants smoothly to our Merchant Relations team for ongoing support.
Location: Bolingbrook, IL
Pay Rate: $50-60K
Shift Hours: Standard 8:00 am–5:00 pm
Direct Hire
Responsibilities
- Act as the primary point of contact for new merchants during onboarding
- Lead kickoff calls to clarify client requirements, timelines, packaging logistics, and fulfillment preferences
- Coordinate with the IT integrations team to ensure technical setups are completed (you won't execute integrations, but will track milestones and confirm client readiness)
- Collaborate with warehouse operations to:
- Confirm inbound products are received, labeled, and stored correctly
- Validate kitting, bundling, packaging, and shipping workflows
- Run and monitor test orders to confirm accuracy and fulfillment speed
- 1+ year in a client-facing onboarding, implementation, account coordination, or logistics role
- Strong project management and organizational skills
- Hands-on familiarity with warehouse and fulfillment operations
- Excellent communication skills with the ability to manage client expectations clearly and positively
- Ability to troubleshoot operational issues and work cross-functionally with IT and warehouse teams
- Experience working in a 3PL or multi-merchant fulfillment warehouse
- Knowledge of ecommerce platforms (e.g., Shopify, Amazon, BigCommerce, Magento)
- Experience developing SOPs or onboarding documentation
- Knowledge of Extensiv or similar WMS
#Grace
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture—we're dedicated to finding the very best opportunities for you.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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