Order Management Analyst Job Listing at Kelly Services in Dallas, TX (Job ID 9431506)

Description

The Order Management Analyst responsible for E2E order to cash processes to maximize customer service levels and optimize cost to serve. This role is responsible to provide high quality of service to, while adopting the client best in class process, organizational structure, and Customer excellence. Success in this role will rely heavily on the ability to establish, develop and maintain successful business relationships with our Global Business Services team to positively contribute to customer strategy and drive best in class supply chain performance.
 
 
Responsibilities:
 

• Manage and follow through on Complex Duties of our Accounts.
• Monitoring order status's and updating Internal and External customers on the progress of the orders
• Implementing changes to systems or processes based on new company policies or procedures (if something doesn't look right, it is our responsibility to call it out and document it)
• Partnering with Demand & Supply Planning on the view of Inventory levels to ensure that enough product is available to meet customer demand with excess inventory building up. (Especially around Special Orders)
• Partnering with Customer Success to aid in reviewing and understanding the customers' orders for accuracy and completeness and making sure all necessary information has been provided.
• Coordinating with Transportation and the DCs to ensure that orders are shipped on time and in full.
• Assisting our GBS Partners with placing orders and answering questions about products or services and providing order status updates
• Providing our GBS Partners/Customers with information about products or services that may be relevant to their needs.
• Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company.
• Customer Order Recaps
• Pertinent Communication
• Cuts (collaboration with GBS)
• Collaborating with Customer Success (Dana, Vance, Jet – Cx; Kimberly Self – Rx & Ax) regarding On-time and In-full
• Order Line Clean up.
• KPI Review and Discussions
• Analytical tasks for our customers
• Making sure that all transactional duties that has transitioned to the GBS Team, they are managing.
• Other duties as assigned

 
Minimum Education, Knowledge, Skills, and Abilities
 

• High school diploma or GED is required. 
• Bachelor's Degree required in Business Administration, Finance, or a similar degree
• Five (5) or more years related operational experience in customer relations working for or with a customer in a collaborative environment
• Full understanding of customer order to cash processes
• Skillful in claims, returns and order management with good judgment and decision-making skills.
• Proven ability to implement process improvements
• Proficient with MS Office including Word, Excel, and Outlook.
• Proficient with COGNOS, Discoverer and other similar report writers 
• Knowledge of general accounting practices and principles
• Excellent written and verbal communication skills
• Strong analytical and organization skills
• Ability to function in a team-oriented environment
• Proficiency in system support to enable good decisions and responsiveness to customers

 
Location: Downtown Dallas
M-F, 8am-5pm/Hybrid
Competitive Compensation
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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