Payment/Payoff Specialist Job Listing at Kelly Services in Grand Rapids, MI (Job ID US3612903_BH9992493)

Description

Position: Payment/Payoff Specialist
Industry: Mortgage / Finance / Accounting
Salary: $19+/hour
Contract Type: Temporary to Hire
Monday – Friday: 8:30am-5pm EST (IN OFFICE Full Time)

Position Overview:
Our partner is seeking new team members for a growing team in Grand Rapids, MI! If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join a award-winning team recognized as a Best and Brightest company to work for in the nation! 

Essential Functions:

• Ensures payments from all sources are processed in a timely manner. Handles non-sufficient (NSF) via lockbox, ACH and Electronic Funds Transfer (EFT) including the reversal of the payment.
• Ensures payoffs are processed in a timely manner. Manages paid - in - full (PIF) loans.
• Monitors the low loan balance report and issues payoff/low balance letters. Monitors changes to fees associated with payoffs and discharges. Manages suspense/un-applied and unidentified funds.
• Secondary backup on servicing phone calls and responding to emails and voicemails.
• Monitors the Maturing Loans report and communicates with members nearing maturity what to expect during the payoff process.

Responsibilities:

• 1-3 years of payment processing or similar experience – this is a great entry level role even with no mortgage experience.
• Experience working in mortgage a plus.
• Ability to speak with members on the phone periodically in a professional manner.
• Strong attention to detail.

The ideal candidate will possess:

• Strong communication, both verbal and written.
• Quick learner and takes initiative (proactive in their approach).
• Strong organizational skills.
• Ability to meet quick deadlines.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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