Quality Engineer Job Listing at Kelly Services in Addison, IL (Job ID US3573477_BH9864141)

Description

We are seeking a Customer Quality Engineer for an exciting role with a leading electrical services company. This role will play a crucial role in addressing and resolving quality issues reported by customers. As the primary point of contact, you will collaborate with operations, sales, engineering, sourcing, and quality assurance departments to ensure swift solutions and preventive measures are communicated back to customers, fostering strong, accountable relationships. This role offers a competitive pay rate, overtime pay and a full benefits package.

Key Responsibilities:

• Customer Interaction: Serve as the initial touchpoint for customer-reported quality concerns, ensuring prompt and effective communication.
• Issue Management: Organize, triage, and track quality issues to guarantee rapid responses and resolution.
• Action Planning: Assess and decide on the necessary actions to address customer quality issues promptly.
• Field Service Coordination: Arrange field services deployment to customer sites when required.
• Collaborative Problem-solving: Work alongside various departments to identify root causes of quality issues and implement robust prevention strategies.
• Relationship Building: Cultivate strong partnerships with customers by being responsive and accountable to their concerns.
• Knowledge Sharing: Disseminate information and lessons learned from quality issues and their resolutions throughout the organization for collective improvement.

Skills and Qualifications:

· Bachelor's degree in Engineering or at least 5 years' experience working with electrical distribution equipment

· Significant experience with Electrical equipment design, operation and troubleshooting - Previous Field Service/repair/troubleshooting work preferred

· Excellent Communication skills – both written and verbal – with a focus on understanding how to convey the right message to the right audience

· Organized and able to operate well in a fast-paced environment and juggle multiple issues concurrently

· Excellent relationship-builder with a reputation for accountability

· Occasional travel and off-hours work required

Apply now for this dynamic role and contribute to a team committed to excellence in customer satisfaction and quality management.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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