Remote Customer Service Representative Job Listing at Kelly Services in Sacramento, CA (Job ID US3606228_BH9983215)

Description

Remote Customer Service Representative
Kelly Services is currently seeking a Remote Customer Service Representative for one of our top clients.

• We are looking for enthusiastic, experienced Remote Customer Service Representatives to continue to make a positive impact on our customers.
• To prepare you for this endeavor, client will offer paid, comprehensive training that will provide you the tools and resources to assist our caller s with the highest level of service, support, and professionalism.
• This position is remote but applicants within a 50-mile radius of 820 Stillwater Rd Sacramento, CA 95605 will go onsite to pick up equipment.
• Applicants that live outside the 50-mile radius will be mailed their equipment.
• Pay and Benefits: Base Rate: 18.00 per hour.
• Medical, Dental, Vision, and 401k benefits available

Education and Qualifications:

• High School diploma or equivalent required
• Minimum one 1 year customer service experience required
• Must submit speed test via speedtest.net.
• Download speeds must be at least 60mbps and upload speed must be at least 6mbps.
• Experience working with computer software, customer relationship management tools and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Responsibilities include but not limited to:

• Member and Provider Agents are responsible for responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues.
• Answers telephone calls using an automated system and responds to general to moderately complex questions and/or forwards calls to appropriate personnel.
• Research member or provider calls/inquiries and responds to appropriate parties in accordance with Service Level Agreements SLAs .
• Records calls in a Customer Relationship Management CRM ticketing solution, resolves customer requests/inquiries and updates CRM history with results of inquiry which includes proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to customers in response to customer direction or other business needs.
• Responding to numerous phone inquiries daily
• Using standard call-center technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Filling out timesheets
• Adhering to privacy rules set forth by the programs we service
• Adhere to provided schedule.
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

Important information: This position is recruited by a remote Kelly office, not your local Kelly branch.  Applicants must be legally permitted to work in the United States.
  About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.


 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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