Senior Customer Coordinator Job Listing at Kelly Services in Raynham, MA (Job ID US3551556_BH9780620)

Description

 Your next good thing is right here! At Kelly® Professional & Industrial, we're all about helping you discover what's next in your career. And we just so happen to be seeking a Senior Customer Coordinatorto support a top company in Raynham, MA. If this sounds like the right fit for you, read on and apply!
Shift – Hybrid schedule 3 days in the office 2 days Remote Monday-Friday 8:30am-5:30pm
Pay - $19.62 per hr
Length of Contract – 2 years

Job Description:

Customer Experience, team handling, sales, and order management functions on behalf of Johnson & Johnson franchises, within the U.S. Med Tech, Pharmaceutical, and Consumer sectors.
 

• The key activities include assisting the international affiliates in the placement and processing of orders, requests, inquiries and issues, research/comprehension, and issue resolution.
• Responsible for managing customer relationships and representing our affiliate partners needs to cross-functional project teams.
• Act as a subject matter expert, leading cross-functional meetings and identifying and driving process improvements within their respective area.
• Export team members deliver superior, specialized customer service for business partners including international affiliates and operating companies, across 75+ countries as well as key business partners across the Johnson & Johnson Global Supply Chain:
•  Plan, Source, Make and Deliver. Within the Deliver function, strong partnership is required with Logistic Procurement, Trade Compliance, Franchise Integration, Customer Solutions, Customer Credit Management, Quality, Distribution, and the Regional Transportation Organization.
• Order Management, Order Inquires, and Disputes
• Export Order Management including entering sales orders, managing order hold reports, satisfying special affiliate requirements/requests (i.e., specific lot/dating, etc.) in accordance with defined processes (SOP's), policies, quality controls, service quality guidelines and legal compliance activities, i.e., SOX, trade compliance, FDA, DEA
•  Manage Export Order Inquiries (i.e., order status, stock availability, requests for documentation, etc.)
• Responsible for issue/dispute management (claims, returns authorization processing, certificate of destructions, etc.)  
• Ensures completion of inquiry/service requests to fulfillment to maintain closed-loop process
• Leads communication cross-functionally with data to investigate, research and resolve all exceptions promptly and accurately.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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