Technical Service Manager Job Listing at Kelly Services in Windsor, CT (Job ID 9541787)

Description

Direct Hire Technical Manager
Hours: 9am to 5pm + OT (M-F)
Pay: $70,000 - $75,000 salary
Location: Remote + travel
Benefits: Health, Dental, Vision, 401k, PTO, and Paid Holidays + BONUS

POSITION SUMMARY:
The Technical Manager will lead and manage a training program to enhance the technical skills of field technicians and customers, both remotely and on-site. Reporting to the Customer Service Manager, this role involves developing training materials, providing high-level technical support, and collaborating with factories and regional managers to address technical needs and skill development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 
Technical Support (50%)
- Provide high-level troubleshooting and support for complex field issues.
- Offer remote troubleshooting and repair guidance as needed.
- Assist junior technicians with advanced troubleshooting and repairs.
- Perform and oversee repairs and adjustments on products, including electrical, pneumatic, and hydraulic systems.

Technical Training (50%)
- Conduct customer training sessions and create related materials, including videos and PowerPoints.
- Develop and assess training curriculum and maintain training records.
- Provide on-the-job training for new technicians and support factory training curriculum development.

OTHER RESPONSIBILITIES:
- Consult with Tech on Call for product support and oversee in-house training sessions.
- Develop training contracts and quotes, share materials at the group level, and collaborate on training planning.
- Update internal documents and perform housekeeping duties for the work area and company vehicles.

QUALIFICATIONS AND EXPERIENCE:
- 7+ years of relevant experience and in-depth knowledge of product line.
- Proven training experience and ability to interpret electrical and hydraulic schematics.
- Proficiency in PLC and Can-bus systems, EPA 609 and 608 certifications.
- Familiarity with various training methods and advanced troubleshooting techniques.
- Strong communication skills and proficiency in Microsoft Office.
- Ability to travel 50-75%.

Interested? Apply today or use this link to schedule directly on my calendar https://calendly.com/dans465

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website